Contact
Contact us
A question about a lesson, a problem with your account, a school plan or an idea for the site: email us and we reply within 2 working days.
[email protected]
Email us
For anything about your account, write from the email address you signed up with, so we can find it.
What is it about?
Each one opens an email with the subject filled in.
- A lesson or a questionSomething in the notes, a quiz, an exam question or a markscheme. Tell us the topic code, for example C1.2.Email about a lesson
- Something isn't workingSay which page, what you pressed and what happened, and which device and browser you use.Report a problem
- Account and logging inConfirming your email, a password reset, or a teacher or student account set up the wrong way.Get account help
- Paying, or your Pro passA payment that hasn't switched Pro on, a pass that has ended, or which pass to choose.Email about a payment
- A refundEvery pass has a 30-day money-back guarantee; the refund policy, linked below, explains how it works.Ask for a refund
- A school or department planTell us your school's name and how many DP Biology teachers and students you have.Ask about a school plan
- Feedback and ideasWhat would make the site more useful for you or your class? Suggestions shape what we add next.Send feedback