Legal
Refund Policy
Last updated 27 September 2026
The short version
- Every Pro pass comes with a 30-day money-back guarantee.
- Email us within 30 days of paying and we refund the full amount — no questions asked.
- Passes never renew by themselves, so there's nothing to cancel.
30-day money-back guarantee
If you're not happy with BioCentral IB Pro for any reason, you can have your money back in full within 30 days of paying. This applies to every student pass — 1 month, 3 months, 12 months and "Until your exams" — and to Teacher Pro once it's on sale.
How to ask for a refund
- Email [email protected] from the email address of your BioCentral IB account, with "Refund" in the subject.
- If you paid by card, you can also ask Paddle, which processed your payment, at paddle.net.
- We reply within 2 working days.
How you're paid back
- Card payments are refunded to the same card by our reseller Paddle.com. Your bank usually shows the refund within 5–10 working days.
- Whish payments (Lebanon) are sent back by Whish to the number that paid, usually within 2 working days.
- We always refund the full amount you paid, in the currency you paid in.
What happens to your account
Pro is removed when the refund is made, and your account goes back to the free plan. Your account and saved progress stay.
No automatic renewals
Pro passes are paid once and end on their date. We never charge you again without you choosing to buy another pass, so there's no subscription to cancel.
After 30 days
After the 30 days, passes aren't normally refundable. If something has gone wrong — for example, you were charged twice, or couldn't use the site because of a problem on our side — email us and we'll put it right.
Who we are
BioCentral IB (biocentral-ib.com) is run by Abdul Karim Karakira, a sole trader based in Lebanon. Card orders are processed by our online reseller Paddle.com, the Merchant of Record for those orders. See also our Terms of Service (including complaints) and Privacy Policy.